Enjoy free shipping on orders over $120 AUD 🚚✨

Shipping Information

At Tokyo Lifestyle Australia, we are committed to delivering your order in a timely and efficient manner. This Shipping Policy provides an overview of our shipping process, rates, and delivery expectations. If you have any questions, please feel free to contact our customer service team.

 

 

Shipping Rates and Delivery Estimates

 

Shipping costs are calculated at checkout based on your location.

We may offer free standard shipping on orders over [$120 AUD].

 

 

Dispatch Times

 

Orders are processed and dispatched within 1–3 business days from our Sydney warehouse.

  • Orders placed on weekends or public holidays will be processed on the next business day

  • You will receive an order confirmation email after placing your order

  • A shipping confirmation email with tracking details will be sent once your order has been dispatched

 

Delivery Times

 

Estimated delivery time within Australia:

  • Sydney Metro: 1–3 business days

  • Other areas: 3–7 business days

These timeframes are estimates only and may vary due to factors outside of our control, including:

  • Courier delays

  • Weather conditions

  • Peak periods

  • Operational disruptions

 

Tracking Your Order

 

Once your order has been dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery via the courier’s website.

 

 

Delivery Instructions

 

You may provide delivery instructions at checkout.

While we will do our best to pass these instructions to the courier, we cannot guarantee that all requests will be fulfilled.

 

 

Failed Delivery Attempts

If delivery is unsuccessful:

  • The courier may leave a card or notification with instructions

  • You may need to arrange redelivery or collect your parcel

 

If a parcel is returned to us due to failed delivery or non-collection:

  • We will contact you to arrange re-shipping

  • Additional shipping fees may apply

 

 

 

Incorrect Address

 

Please ensure your shipping address is correct at checkout.

We are not responsible for deliveries made to incorrect addresses provided by the customer.

 

 

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us as soon as possible.

We will work with the courier to investigate and resolve the issue.

Please include:

  • Your order number

  • Photos (if damaged)

 

 

Risk and Liability

 

Once your order has been delivered, responsibility for the goods passes to the customer.

We are not liable for delays or losses caused by third-party delivery services, to the extent permitted by law.

 

 

Local Pickup

 

Local pickup available at our Sydney stores.
You will be notified when your order is ready for collection.

 

 

International Shipping

 

Currently, we only ship within Australia.

We may expand our shipping options in the future.

 

 

Changes to This Policy

 

We reserve the right to update or modify this Shipping Policy at any time.

Changes will take effect immediately upon being published on our website.