Returns & Refunds

At Tokyo Lifestyle Australia, we comply with the Australian Consumer Law (ACL).

 

 

You are entitled to a replacement, refund, or repair if a product:

• Is faulty or defective
  
  
• Is not of acceptable quality
  
  
• Does not match the description
  
  

 

Change of Mind

We do not offer refunds or exchanges for change of mind, including:

• Incorrect selection
  
  
• No longer required
  
  
• Preference changes
  
  

 

Non-returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for items that have been opened, used, or unsealed, including but not limited to:

• Skincare
  
  
• Cosmetics
  
  
• Personal care products

 

 

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 3 days of delivery with:

• Order number
  
  
• Clear photos of the issue
  
  

📧 Email: info@tokyolifestyle.com.au

We will assess and offer a suitable resolution (refund, replacement, or store credit where appropriate).

 

Refunds

Approved refunds will be issued to the original payment method.

Shipping fees are non-refundable unless required under Australian Consumer Law.

 

 

Return Shipping

If a return is approved:

Return shipping may be covered if the issue is due to our error

Customers may be required to return the item